Privacy policy

Last updated: November 25, 2025

This website and store (the “Services”) are operated by Hangzhou Xichen Indoor Furniture Co., Ltd. (“we”, “us”, or “our”). We provide all related information, content, features, tools, products and services through the Services, in order to offer you a curated shopping experience. The Services are powered by Shopify, which enables us to operate and provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.

  • Communications with us including information you include when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, IP address, and other unique identifiers.

  • Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.

  • Automatically through the Services including from your device when you visit our websites or use our products or services, and through cookies or similar technologies.

  • From our service providers including when they collect or process personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

To deliver our Services, fulfill orders, process payments, manage your account, arrange shipping, enable returns and exchanges, personalize your shopping experience, and manage your preferences.

Marketing and Advertising

To send promotional communications by email, SMS, or mail and to show you online advertisements on our Services or other websites.

Security and Fraud Prevention

To authenticate accounts, ensure a secure shopping experience, detect fraud, investigate misuse, and protect our Services.

Communicating with You

To provide customer support, respond to inquiries, and maintain our relationship with you.

Legal Reasons

To comply with laws, respond to legal requests, handle disputes, or enforce our policies.

How We Disclose Personal Information

We may disclose your personal information:

  • To Shopify, vendors, and third-party service providers (e.g., IT services, payment processors, analytics providers, fulfillment centers, customer support providers).

  • To business or marketing partners for advertising or analytics.

  • When you consent to disclosure (e.g., shipping carriers, social media integrations).

  • Within our corporate group or affiliates.

  • In connection with business transactions (e.g., merger, sale, bankruptcy).

  • To comply with legal obligations or enforce policies.

Relationship with Shopify

The Services are hosted and supported by Shopify on behalf of Hangzhou Xichen Indoor Furniture Co., Ltd. Shopify collects and processes personal information about your access to and use of the Services to operate and improve the platform. Information submitted through the Services may be shared with Shopify and third parties located in other countries.

Shopify may also use aggregated data for analytics and enhanced merchant features. For information on how Shopify processes your personal information and the rights you may have, please refer to the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to third-party websites. We are not responsible for their privacy or security practices. Please review their policies before providing information.

Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in your jurisdiction.

Security and Retention of Your Information

We use reasonable technical and organizational measures to safeguard your information, but no system is completely secure. We retain personal information only as long as necessary for legitimate business or legal purposes.

Your Rights and Choices

Depending on your location, you may have rights such as:

  • Right to access

  • Right to delete

  • Right to correct

  • Right to data portability

  • Right to opt out of certain advertising uses

  • Right to manage communication preferences

We may require identity verification before responding to your requests.

Complaints

If you have concerns about how we process personal information, you may contact us. You may also have the right to contact your local data protection authority.

International Transfers

We may transfer and store your personal information outside your country. When transferring data out of the EEA or the UK, we rely on approved transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted here with an updated “Last updated” date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, you may contact us at:

Email: sinweekofficial@gmail.com
Company: Hangzhou Xichen Indoor Furniture Co., Ltd.